LUMINOUSLANE Refund Terms

Welcome to LUMINOUSLANE. We strive to ensure your satisfaction with our products and services. Please review our Refund Terms carefully.

Eligibility for Refunds

Refunds may be considered under the following conditions:

1. The product received is defective or damaged upon arrival.
2. The product does not match the description provided at the time of purchase.
3. A refund request is made within 30 days of purchase.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer support at [email protected].
2. Provide your order number and explain the reasons for the refund request.
3. Include photographic evidence if applicable.

Processing Time

Once your refund request is approved, please allow up to 7-14 business days for the amount to be credited back to your original method of payment.

Exceptions

Please note the following exceptions to our Refund Terms:

1. Digital products and services are non-refundable.
2. Products purchased during a sale or with a discount code are only eligible for exchange, not refunds.

Contact Information

If you have any further questions regarding our refund policy, please reach out to us:

Email: [email protected]
Phone: +65 1234 5678

Thank you for choosing LUMINOUSLANE. We appreciate your understanding and cooperation.